How to set up utilities in a new apartment
What to turn on, when to turn it on, and how to avoid the deposit traps.
Setting up utilities is one of those tasks that looks trivial on a checklist and then ambushes you on move-in day with a 7–10 day activation window and a $200 deposit. Doing it right takes 30 minutes; doing it wrong costs a week of cold showers.
Confirm what's included in rent
Most leases include water, sewer, and trash. Some include heat and hot water. A few include internet (usually in newer buildings with bulk deals). Read your lease — the line is usually buried in section 2 or 3.
Set up electricity first
Electricity is rarely included. Call your local utility two weeks before move-in. Most providers can activate within 1–3 business days, but new accounts may require a $100–$300 deposit if you don't have established credit. Auto-bill credit history with the utility eliminates this on your next move.
Gas, internet, and renters insurance
Gas (if your unit has it) is on a similar timeline to electricity. Internet installations book up fast — schedule the day before move-in so you're not without Wi-Fi for the first week. Renters insurance is the fastest thing on this list and is usually required before keys.
The checklist
Two weeks before move-in
- Identify each utility provider serving the building
- Confirm what's included in rent (water, trash, heat?)
- Schedule electricity activation for the day before keys
- Book internet installation window
- Bind renters insurance and email COI to leasing office
Account setup
- Electricity account in your legal name
- Gas account (if applicable)
- Internet plan + modem/router decision
- Auto-pay enabled to avoid late fees
- Paperless billing + calendar reminders for promo expiry
Frequently asked questions
- What utilities are usually included in rent?
- Water, sewer, and trash are commonly included. Heat and hot water are sometimes included in older buildings. Electricity, gas, and internet are almost always paid separately.
- Do I need a deposit to set up utilities?
- Often yes — first-time customers without established credit with the utility typically pay a $100–$300 refundable deposit. Setting up auto-pay and paying on time for 12 months usually returns the deposit on your next move.
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